Refund & Cancellation Policy

1. Visa Processing Service Charges & Embassy Fees

Embassy Fees: Foreign sovereign governments and embassies (including Saudi Arabia, UK, USA, Thailand, Malaysia, Singapore, and India) strictly do not refund government visa fees, appointment fees, biometric fees, or mandatory health insurance premiums once a file is submitted into their official portal, regardless of whether a visa is granted, delayed, or refused.

RJ INTERNATIONAL Service Charge: If you request cancellation before our specialists have formatted, translated, or submitted your file to the respective embassy/consular system, you are eligible for an 80% refund of the agency service fee (20% retained for document assessment overhead). Once an application has been submitted to an embassy or VFS/IVAC portal, the service charge becomes non-refundable.

2. Umrah Pilgrimage Packages

Because Umrah group arrangements require upfront non-refundable bookings for Makkah and Madinah hotels, group transport, and airline seats:

• Cancellation 30+ days prior to departure: 75% refund of package price (less visa fee and issued airline penalty).
• Cancellation 15 to 29 days prior: 50% refund of package price.
• Cancellation within 14 days of departure: Non-refundable due to blocked hotel inventory and confirmed flight ticketing.

In cases of medical emergency verified by a registered physician, RJ INTERNATIONAL will appeal to hotel and airline partners to minimize cancellation losses for the pilgrim.

3. Flight Ticket Cancellations & Date Changes

Airline tickets are issued subject to the fare rules and policies of the respective operating airline (e.g. Biman Bangladesh Airlines, Saudia, Emirates, US-Bangla, Qatar Airways).

• Refundable Tickets: The refund amount will equal the total fare paid minus the airline's cancellation penalty and our standard ticket void/refund processing fee of BDT 1,000 per ticket.
• Non-refundable Tickets: Only unused airport taxes may be recoverable from the airline.
• Date Changes: Subject to airline fare difference and date change fees.

4. Refund Timeline & Method

Approved refunds will be remitted within 7 to 14 working days to the original payment source (Bank Transfer, bKash, Nagad, or Cash voucher collected at our Purana Paltan office).

Have questions regarding an active booking refund?